Customer Insights Coordinator (Fixed Term)

Are you ready to take your analytical skills to measure and improve our customer's experience?  This could be a fantastic role for you!

What’s in it for you: 

At Toyota New Zealand we value our people. We proudly offer: 

• Excellent growth and development opportunities 
• Health Insurance 
• Discretionary staff bonuses 
• Staff discounts across our range of products 
• A subsidised café onsite and free parking 
• 4%+ KiwiSaver contribution 
• Work for a global organisation 
• Work in a team with an EXCEPTIONAL culture 

The role: 

At Toyota New Zealand customer experience is at the forefront of everything we do.   

Based at our recently renovated head office (complete with an immersion zone that includes a pool table, motor sport simulator, couches, quiet space and much more!). This fixed term (12 months maternity leave cover) role will primarily see you responsible for providing insights to support marketing activity across the customer journey. This role is all about using your analytical skills to understand and engage customers and enhance their experience across a variety of marketing activity.  Alongside this you will be able to understand and communicate data insights and customer experience needs to a wide range of operational and professional stakeholders within Toyota New Zealand.

What you will be doing: 

• Identifying patterns and trends in data sets to anticipate and recommend marketing and operational opportunities 
• Supporting a comprehensive customer surveying programme using Qualtrics
• Responding to data enquiries, including providing information to support responses and reporting
• Using customer insights to determine a marketing audience strategy for direct communication, including nurture and call to action
• Taking responsibility for our customer research programme, including testing, deployment and continually evaluate these for improvements

About you: 

Data analysis and research insights are where your heart lies however, alongside your strong analytical skills you will have a genuine interest in understanding the customer experience and how the two complement each other within Toyota NZ.

Ideally you will have: 

• Previous experience in a similar role centred around data analysis or market research (2+ years) 
• A natural aptitude for interpreting data along with a high degree of numeracy
• A confident nature and the ability to present to an experienced audience
• Experience with Qualtrics is preferred. Experience in Salesforce would also be advantageous.  

A bit about us: 

Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2023 celebrated 36 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment. 

At Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you have any special requirements that would help you shine in the recruitment process, please let us know in your application  

Ready to take the next step and start your career with Toyota? 

If this role sounds ideal to you, don’t delay applying! Even if you don’t have all of the skills and experience noted, we would still love to hear from you. Use your cover letter to tell us why you think you would be a great fit for this role at Toyota. 

The recruitment for this role is being managed by QJumpers HR Assist. For a confidential discussion please do not hesitate to contact Annette Weatherall on 0800758673. 

Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.