Service Advisor - Albany Toyota

Albany Toyota is an award-winning family-owned and operated dealership with over 100 staff members across multiple sites. We have over 30 years of automotive experience and a proud history of providing excellent customer satisfaction. 

We are currently searching for our next Service Advisor superstar to join our growing Service Department at our Albany location. You will be joining a supportive, enthusiastic and fun service team who will ensure you are supported through the day-to-day duties of the role. 

We are looking for a Service Advisor to join the team and help with the following:

• Portray a positive first impression to customers.
• Checking in customer’s vehicles, including a pre-service walk around/inspection of the vehicle. 
• Explaining the work required / carried out on customers vehicle in detail.
• Keeping customers informed throughout the day the status of their vehicle and discuss any extra work required. 
• Making service bookings whether it be by phone, email or in person. 
• Providing accurate quotations to customers. 
• Ensuring accurate customer detail entry.
• Invoicing and taking payments.

A bit about you:

• Strong customer service skills.
• Well-presented and excellent interpersonal skills.
• Excellent phone manner and communication skills.
• Great time management and multi-tasking skills. 
• Computer illiterate with good administrative skills.
• A can-do attitude and a fun and outgoing personality. 
• Full and clean drivers license. 
• Ability to work on a rostered Saturday.
• Good technical understanding of motor vehicle servicing and repair. 
• 2 years minimum experience as a Service Advisor. 

Benefits:

We offer on the job training and support as well as Toyota training also offered. We want to ensure all our staff have the support and training they need to succeed within the role and within the company. 

• Competitive salary and bonus structure. 
• Company car and fuel card.
• Ongoing training and professional development opportunities. 
• An opportunity to work for New Zealand’s leading automotive brand.
• Employee discounts on parts and services. With a free warrant of fitness on your personal vehicle per year. 

If this sounds like the next exciting step in your career in the Automotive industry, APPLY NOW!