Service Department Customer Service Advisor

   

Service Advisor – New Plymouth

Tasman Toyota is seeking a motivated and customer-focused Service Advisor to join our team in New Plymouth.

As the key contact between our customers and the dealership, you will play a vital role in ensuring exceptional service experiences, smooth repair processes, and the promotion of the Toyota brand.

Key Responsibilities

• Meet and greet customers at their vehicles
• Handle workshop enquiries and service bookings
• Write repair orders and follow Kodawari procedures
• Keep customers updated on vehicle progress
• Organise courtesy vehicles
• Estimate costs and timeframes for agreed work
• Gain authorisation for additional work
• Monitor and follow up on job progress to meet deadlines
• Help grow new business within the service department
• Promote the dealership and Toyota brand
• Complete all internal, online, and classroom training
• Work closely with Parts and Sales departments
• Maintain a clean, professional appearance
• Carry out reasonable requests from the Service Manager
• 42.5 Hours per week between 7:30 am to 5:30 pm

 

Skills & Experience

  

 

Skills & Attributes

• Excellent communication – face-to-face, phone, and email
• Friendly, caring, enthusiastic manner
• Strong active listening skills
• Ability to adapt communication for technical and non-technical audiences
• Professional, courteous, and customer-focused approach
• Strong coordination and teamwork skills
• Great attitude, sense of humour, and willingness to assist customers

This is an excellent opportunity to join a trusted brand, build strong relationships, and be part of a supportive team.

Apply now and bring your energy, enthusiasm, and customer service skills to Tasman Toyota New Plymouth!