Blenheim Toyota - Customer Service Advisor

  

At Blenheim Toyota, we’re a team that puts people first.  We’re proud to deliver industry-leading service backed by a strong set of values and a supportive, collaborative culture.

When you join us, you’re not just stepping into a job — you’re becoming part of a business that celebrates success, supports your growth, and shares a passion for excellence.

The Opportunity

We’re looking for a Customer Service Advisor who thrives on delivering outstanding service and building genuine connections with customers. In this role, you’ll be the first point of contact for our service department — helping customers feel welcome, informed, and confident in the care their vehicle receives.

You’ll work closely with our experienced Service Manager and a high-performing team, gaining exposure to best practices and contributing to our mission of delivering industry-leading customer experiences.

The Role

• Welcoming customers and managing service bookings with hospitality and professionalism
• Responding to queries via phone, email, and social media regarding WOF and service repair bookings 
• Creating accurate job repair orders and communicating recommendations
• Coordinating with technicians and departments to ensure smooth service delivery
• Contributing ideas to continuously improve the customer experience

Your Profile

• Genuine hospitality focus and an internal desire to provide outstanding customer service
• An excellent communicator, both verbal and written
• Strong attention to detail and the ability to multitask under pressure
• A responsible and proactive attitude to Health, Safety and Environmental practices.
• A team player with a positive attitude
• Strong systems and IT skills 
• Hold full, unrestricted working rights within NZ.

The Company

Blenheim Toyota, including Blenheim Collision Repairs is a team of 42 staff and forms part of the McDermid Auto Collective. With five locations across the Marlborough and Canterbury regions, the group has proven to be one of the top performing dealership groups for Toyota – New Zealand’s most trusted vehicle brand. The business’s strengths as a collective provide a wider range of automotive solutions for their customers and a unique network of skilled people within the business to help support each other.

A clear direction coupled with strong values is reflected in our culture, and in the delivery of personalised and exceptional service to our customers. 

Ready to Drive Your Career Forward?

If you’re passionate about people — we’d love to hear from you. 

Apply today and become part of a team that’s committed to excellence